App Setup & Troubleshooting
Connecting to The App
Apple
Connect your unit to the Dr. Dabber App through the Lablink browser using the following procedure:
Download the Lablink browser by clicking here on your Apple device.
Launch LabLink browser and make sure pairing is enabled on your mobile device.
Copy the following link and paste it into the LabLink browser to access the web app: drdabber.app
Unit must be powered on and nearby. If you already have a Dr. Dabber website account, login with those credentials. Alternatively you may create a new account via the app.
Press “Launch” on your mobile device then select your unit. Perform any necessary firmware updates and enjoy complete control over your Switch² experience.
Android
Connect your unit to the Dr. Dabber App using the following procedure:
Download the Dr. Dabber App by clicking here on your Android device.
Launch the Dr. Dabber App and make sure pairing is enabled on your mobile device.
Unit must be powered on and nearby. If you already have a Dr. Dabber website account, login with those credentials. Alternatively you may create a new account via the app.
Press “Launch” on your mobile device then select your Unit unit. Perform any necessary firmware updates and enjoy complete control over your Switch² experience.
Firmware Updates
Units may need a firmware update upon first use of the app or when a new firmware version is made available. When updating the firmware do not turn the unit off, close or leave the app, or let your phone go into sleep mode until update is complete. Unit will need to reboot completely before update is finalized. No need to turn the unit off, the reboot will process automatically after update. You may need to relaunch the app and/or power the unit off and on after a successful update.
App Troubleshooting
If you are having issues connecting your unit to the Dr. Dabber App, we first recommend confirming your Dr. Dabber unit is powered ON and close to your mobile device. Next, we recommend deleting the app and reinstalling. Make sure to allow all permissions when setting up the app. You may also check your mobile device settings to confirm unit pairing is enabled via the LabLink/Dr. Dabber App.
Confirm unit pairing is turned ON via your Dr. Dabber unit. Unit pairing may be turned on/off on your Dr. Dabber unit by pressing and holding the (+) and (-) buttons together for 3 seconds while the unit is on. Disabling pairing will help increase battery life when not using the app. The unit will flash and vibrate once to confirm.
We also recommend attempting unit resets with the following procedures.
Switch²
While the unit is powered ON, default settings can be reset by:
Pressing the (d) button eight (8) times and continuing to hold down the (d) button for ten (10) seconds on the 8th press. The unit will vibrate, and the LEDs will flash in RED, GREEN, and BLUE to indicate a reset. The unit will then power on normally.
You may also reset the PCB. While the unit is ON, PCB can be reset by:
Holding down the (d) button for fifteen (15) seconds or more. Once released, the unit will reboot and power on like normal.
Switch GO
While the unit is powered ON, default settings can be reset by:
Pressing the (d) button eight (8) times and continuing to hold down the (d) button for ten (10) seconds on the 8th press. The unit will vibrate, and the LEDs will flash in RED, GREEN, and BLUE to indicate a reset. The unit will then power on normally.
If this does not resolve the issue, you may try connecting to the app via the Google Chrome browser (or any other BT enabled browser) and input drdabber.app and connect to the unit from there.
Find Us!
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