How long does shipping take?
Processing time is generally between 2-4 business days before your order is shipped. Domestic shipping takes between 2-10 business days depending on your location and shipping option. International shipping will take longer to arrive depending on location. Our business hours are Monday-Friday 10 am to 5 pm PST.
*All international orders may be subject to import duties and taxes at the receiver's expense. This rate is determined by the receiving country.*
Holidays and Sales
We value all of our Dr. Dabber family, including our in-house staff who enjoy Saturdays, Sundays, and most federal holidays free from work. We appreciate your patience during these periods. We will do everything that we reasonably can to get your package to you as quickly as possible.
We do what we can to ensure that your package is shipped as discreetly as possible. The return address on our packages lists us as "DDI" and there are no other identifying markings or information on the packages that we ship.
*Financial/Bank statement will show charges from Dr. Dabber.*
Lost or Stolen Shipments
Dr. Dabber is not liable nor will provide refunds or re-shipments for packages marked delivered by our shipping carriers. Your best course of action is to contact the shipping carrier directly with your tracking number and open a claim with them. If this is an ongoing issue, it may be best to have packages held at the local post office for pickup.
Third Party Retailers
Dr. Dabber products can be found in third party brick and mortar stores and websites. Third party purchases are covered under our warranty program. Check our store locator for shops in your area. We recommend calling ahead to confirm they carry our products.
Feel free to check out our instruction videos by visiting our Dr. Dabber YouTube Channel or follow us on Instagram, Twitter, Discord, and Facebook.