Shipping

How long does shipping take?

Due to the impact of the global pandemic and supply line delays, shipping carriers are not guaranteeing delivery times including expedited shipping. We are also seeing delays on shipping label scans. We will continue to monitor this. We are doing our best to get your order to you as soon as possible.

We request 2-4 business days of processing time before your order is shipped, no matter what shipping option is selected. Delivery dates shown on our website are an estimated time of arrival and shipments may arrive later then the estimated date. Domestic shipping takes between 2-10 business days depending on your location and shipping option. International shipping will take longer to arrive depending on location. Our business hours are Monday-Friday 8 am to 5 pm PST.

*Dr. Dabber does not cover return postage and the buyer will be responsible for all associated costs.*

*Free shipping options are only available to the Contiguous United States.*

*All international orders may be subject to import duties, fees and taxes at the receiver's expense. This rate is determined by the receiving country and shipping carrier.*

Package Protection

What is Route Package Protection?

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Package Protection can be added during checkout.

Purchased Route's Package Protection and looking to file a shipping issue online? File here

How Does Route Work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

When Should I File a Claim?

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Holidays and Sales

We value all of our Dr. Dabber family, including our in-house staff who enjoy weekends and most federal holidays free from work. We appreciate your patience during these periods. We do everything that we reasonably can to get your package to you as quickly as possible.

Discreet Packaging

We do what we can to ensure that your package is shipped as discreetly as possible. The return address on our packages lists us as "DRD" and there are no other identifying markings or information on the packages that we ship.

*Financial/Bank statement will show charges from Dr. Dabber.*

Lost or Stolen Shipments

Dr. Dabber is not liable nor will provide refunds or re-shipments for packages marked delivered by our shipping carriers. Your best course of action is to contact the shipping carrier directly with your tracking number and open a claim with them. If this is an ongoing issue, it may be best to have packages held at the local post office for pickup. Seel Worry Free Delivery covers stolen shipments. Worry Free Delivery claims must be filed within 7 business days of the shipment marked delivered by the shipping carrier.

Shipments lost in transit will only be re-shipped when a claim with the shipping carrier has been provided to us and 30 days has passed from shipment date. Seel Worry Free Delivery also covers lost shipments.

Third Party Retailers

Dr. Dabber products can be found in third party brick and mortar stores and websites. Third party purchases are covered under our warranty program. Check our store locator for shops in your area. We recommend calling ahead to confirm they carry our products.

Find Us!

Feel free to check out our instruction videos by visiting our Dr. Dabber YouTube Channel or follow us on Instagram, Twitter, Discord, and Facebook.